Refund Policy

Overview

All purchases made through ShowBuilder are considered final. By subscribing to the Service, you acknowledge and agree to this no-refund policy.

No Refunds

We do not offer refunds or credits for any reason, including but not limited to:

• Cancellation after a billing date
• Partial use or non-use of the Service during a billing period
• Failure to cancel before a subscription renews
• Dissatisfaction with the Service
• Accidental purchases — please cancel promptly to avoid future charges
• Downgrading to a lower plan mid-cycle

Cancellations

You may cancel your subscription at any time through the billing portal in your account settings. Upon cancellation, your access will continue until the end of the current billing period. You will not be charged for subsequent billing cycles. No refund will be issued for the remaining days in the current period.

Exceptions

Refunds are only considered in the following rare circumstances, at our sole discretion:

• Duplicate charges: If you were charged more than once for the same billing period due to a technical error, the duplicate charge will be refunded.
• Unauthorized charges: If you believe a charge was made without your authorization, contact us within 7 days of the charge.

We reserve the right to deny any refund request that does not meet these criteria.

How to Contact Us

For billing issues that fall under the exceptions above, email us at moozbooking@gmail.com with your account email address and the date of the charge. We will respond within 3 business days. Approved refunds may take 5–10 business days to appear on your statement.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Continued use of the Service after changes constitutes acceptance of the updated policy.